Everyday Communication Skills Learned From Hostage Negotiation

"What was the difference between bank robbers who took hostages, and CEOs who used hardball tactics to drive down the price of a billion dollar acquisitions? After all, kidnappers are just businessman trying to get the best price." This is a quote from the opening chapter of Chris Voss's book, "Never Split the Difference" and… Continue reading Everyday Communication Skills Learned From Hostage Negotiation